Shipping policy

SHIPPING & DELIVERY

We are proud to offer shipping to the United States, United Kingdom, Canada, and Australia.

PROCESSING TIME
Orders are processed within 1–3 business days after your order is placed. You will receive a confirmation email once your order ships.

DELIVERY TIME
Estimated delivery time is 7–15 business days after dispatch, depending on your location and local carriers. Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing, postal delays, or high-demand periods.

SHIPPING COSTS
We offer free shipping on orders to our supported regions. Any applicable costs will be clearly shown at checkout before you complete your purchase.

ORDER TRACKING
Once your order has shipped, we will send you a tracking number by email so you can follow your delivery. If you have not received tracking information within 5 business days of your order, please contact us at info@aivoque.com.

CUSTOMS, DUTIES & TAXES
Your order may be subject to import duties and taxes (including VAT) which are levied once the package reaches your country. Any such charges are the responsibility of the customer. We are not responsible for delays caused by customs processing.

WRONG ADDRESS
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@aivoque.com.

LOST OR DELAYED ORDERS
If your order is significantly delayed or appears to be lost, please contact us at info@aivoque.com and we will work with you to resolve the issue.

CONTACT
DRJK d.o.o. · Jarška cesta 8, 1000 Ljubljana, Slovenia · info@aivoque.com