Refund policy

30-DAY MONEY-BACK GUARANTEE

We want you to be completely satisfied with your purchase from Aivoque. If you are not happy with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it — unused or gently used, and in its original packaging where possible. Please keep your proof of purchase or order number.

HOW TO START A RETURN
To start a return, contact us at info@aivoque.com with your order number and the reason for the return. We will review your request and, if approved, send you instructions on where and how to send your item. Please do not send items back before receiving return instructions from us.

RETURN SHIPPING
Customers are responsible for the cost of return shipping. Original shipping charges (if any) are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to post the refund.

DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please contact us at info@aivoque.com within 7 days of delivery, including photos of the issue. We will arrange a replacement or a full refund at no extra cost to you.

NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items may not be eligible for return once opened or used, unless they are defective. We will let you know if this applies to your order.

CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible. We process orders quickly, so we cannot guarantee cancellation once an order has been shipped.

CONTACT
DRJK d.o.o. · Jarška cesta 8, 1000 Ljubljana, Slovenia · info@aivoque.com